September 11, 2014 at 7:39 am I've employed various cable corporations in the last twenty+ many years, And that i must say, Constitution could be the worst. I frequently reduce Online or cable service. Purchaser service is often ok, but There's been again and again when the reps speak so excessively rapid that they can not be understood. They grow to be aggravated when asked to speak more little by little, and very last night was especially disturbing. I had to regularly questioned “Aquarius” to slow down to make sure that he would stop slurring his words And that i could halt inquiring, “What?” It took place so typically I grew to become angry and yelled at him. 5 minutes following my cable was Doing work all over again, it stopped Doing work. My initial believed is – sabotage, and I actually feel that’s just what transpired. Aquarius experienced usage of my “lines,” and I’m pretty confident he went back and screwed with it so I would need to go throughout the aggravation once again of misplaced service.
Our World wide web drops anytime there’s a hint of inclement temperature, While it’s supposedly a tough-wired relationship in the setting up. We commonly discover ourselves forced to reboot the Constitution modem various periods weekly, just if you want to operate. And, when there’s a far more serious outage, it requires Times for The problem being settled.
December 26, 2013 at 10:31 am I am glad Other individuals connect their challenges, And that i you To place inside of a grievance While using the BBB also, simply because they have to resolve their difficulties and purchaser service. It feels like Other people operate into even worse troubles, and this is barely a fraction due to the fact the majority of people don’t say just about anything or perhaps Stop working with them. My brother informed me he experienced trouble with them overcharging and not getting practical so he transformed businesses. sad to say, it was right after I signed up. These organizations retain including supplemental charges, then treat you want that you are stupid for not asking what they're going to cost for belongings you have no idea they're going to demand.
May possibly 15, 2014 at 4:fifty six pm I am so Sick and tired of managing you persons.very first time you arrive to put in my cellphone which was &has become attached to some lifeline machine. your techs weren't even from my driveway.my telephone wasn’t Doing work.so that means my everyday living line was also not Doing the job.they could of text People installers to return in but no.some Girl from the business instructed me they were serious chaotic she gave me this health care #.for there repair Division mentioned they might be her at 7pm.at11pm no constitution.I used to be even now to the telephone with them convey to effectively following one am.explained to them I walked in my sleep broken nearly every bone in my entire body.
Tech says…”effectively, you may have internet, now you'll want to get a new router” “bye” ✅ (Though my router worked when he acquired there)
Its a shame reading these problems and now I’m fixing so as to add mine probably understanding check here you are carrying out almost nothing about this. I’m getting the identical challenges as these Others for example tiling, freezing within the Tv set, bad mobile phone service, gradual Net and many others… Acquiring charter supervisors lieing to me on the mobile phone. This tends to be my 6th time getting a tech occur out in 1 month. Looks like the techs wanna do absolutely the minimum ammont of work they could but consider up a lot of my time doing very little.
She advised me that they would not honor this settlement, they are going to demand me this new price, nothing she could do. That's not the reality. This is not only unethical, its unlawful. She would not demonstrate concerning why they'd not honor their Income Agent negotiated costs, in composing. I wrote a letter to Charter Communications Corporate Workplace 8 times back, looking ahead to a response. This is simply not the way you carry out small business, negotiate a price, then improve it, when services are wanting to begin.
Oct 23rd came and went and not a soul came or identified as from Charter. Around the October 24th I Once more identified as Charter and was encouraged they had 10 (10) times from the very first day supplied which was the 18th of Oct to obtain the repair carried out.
July 11, 2014 at eleven:eleven am I named to downgrade my service to simple cable. I suppose they weren’t satisfied with me for undertaking this because they totally nixed considered one of my TVs and DVR boxes. I identified as mainly because I believed it absolutely was a technical assist issue, jumped by way of all of those hoops, right until finally they arrange a service simply call. The tecnician came, who was Outstanding by the way, but he discovers that buyer service deleted one among my tvs and boxes from my account.
April twenty, 2015 at 7:31 pm For many motive your billing has not been in the position to assimilate the information I provided to use automobile purchase my internet account with you. I received a observe, Laptop or computer generated, to help you in resolving the matter, and did so by 4/4/fifteen according to your documents. I've been given an exact duplicate from the letter, Personal computer produced, telling me that vehicle pay back is not Functioning. I'm sending my payment in check variety and reporting to you personally the dissatisfaction I've with the way I'm dealt with. I've performed nothing to warrant the condescending demeanor by a supervisor as part of your make use of this day. I are actually not able to suitable The problem go here for more info working with the net services due to the fact the information There exists not accurate.
I thanked this web site has more Heather for her time and told her that I would talk about with my wife and have again to her. She did inform me that Spectrum was engaged on a ‘entire house dvr’ selection that, hopefully, could well be rolled out before long.
Amazon contains a Television service, There exists Roku, Netflix, Satellite. I'm truly serious about wanting right into a service that is a lot better than Charter. I am a faithful consumer offering my cash in time anytime to a company that really would not treatment about faithful clients.
A few week following that (as a result of just sheer luck) I found out that my line was down and that is our major advertised selection. I named your assistance workforce wondering it had been an extension to the issues we experienced recently solved.
Tara: we have no file of and appointment. I will Verify with dispatch who finds it but tells her to modify me about to video clip repair so the can find out what transpired and in the procedure get hung up on. I contact correct again